Amazing how one appliance can cause so much drama. The dishwasher has pretty much been broken since July of this year, and we've had a lovely time handwashing dishes on and off for the past 4 months. It broke just 2 months prior to the 2 year installation date, and I have had 5 service calls to try and figure out what is wrong with it and repair it. Different things have been tried, but none of them has solved the problem. The final straw was when water flooded my kitchen floor and I discovered black mold growing inside, even right after running it through a cycle. *shudder*
In October I called the manufacturing company to see if they would give me more assistance. Denied. Only they never called to tell me that.
So last Saturday, after nearly 5 weeks straight of handwashing dishes, I finally went and purchased a new dishwasher. The options (all 2 of them) sucked because they were more than I wanted to spend and I was restricted because of height issues. Apparently I have a shorter-than-normal dishwasher and not a standard size, I think because of it having to fit underneath a kitchen counter. Because it is not a standard size, it is more expensive. Which seems completely backwards -- you build a smaller dishwasher and you charge more for it? Whatever. As of this afternoon I finally have a brand-new working dishwasher. I saved all of today's dishes and promptly loaded and ran it as soon as it was ready. Ahhh. I was even excited to unload it once it was finished.
But even with a new dishwasher, this is not over. I called the manufacturing company again to ask them to consider helping me out fiancially since the dishwasher shouldn't need to be replaced after just 2 years. They were totally blase, and gave me the "too bad, so sad" spiel. Grrr. Even the interpreter who interpreted my call was totally shocked at the horrible customer service I (didn't) receive.
So after I hung up, I promptly went online to the Better Business Bureau and filed a complaint. Cuz I'm $950 in the hole from service repairs and a new appliance. We'll see what happens!
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4 comments:
SUCCCK! We don't have one - have never had one - but I only cook 3-4 large meals a week, the rest of the time it's all eggs and leftovers. Tell me you bought an Asko? It's my fantasy, that someone will hand me the keys to my brand new ASKO dishwasher someday.
No, not an Asko -- that is the company that I filed the complaint against!!! I got a GE.
evil, evil, evil!!! What goes around will come around.....may black mold ruin their balance sheets next april!
Good for you for at least going to the BBB. That is unfair, and I agree, they should last longer than 2 years!
Our dishwasher, I have a feeling, will need to be replaced in the next year or 2, but in fairness, it was put in in 1997 when the house was remodeled, according to the records I have. So, I guess I can't really expect much more out of a frigidaire. I'll never buy a frigidaire appliance if given the choice, I'll tell you that much.
-H
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